Opportunity Identification
Surfacing Opportunities
Turn validated workflow friction into candidate interventions.
For each candidate capture:
Problem → evidence → intervention → expected benefit → requirements/controls
Consider elimination, simplification, standardisation, integration, deterministic automation, AI assistance, ownership/policy change or training before selecting the intervention.
Weak: “AI agent for onboarding.”
Stronger: “Replace repeated transfer of approved onboarding information into two systems; use AI only for unstructured inputs that cannot be standardised.”
An opportunity should remain traceable to the evidence that created it.

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